Had a really bad time with their VIP private onsen. 3,500 is not cheap, and their website promises relaxation, wellness and good service. When I got there, the toilet was unclean and had excrement in it, there were used toiletry bottles in the private area, and an ashtray with 2 used cigarettes which I stepped in by accident.
The cold plunge area had a bad smell of sewage which ruined the experience of the onsen nearby. The onsen was supposed to smell like sandalwood, but smelt like being in a toilet.
Before I left, I saw the staff draining the cold plunge and then saw a new pump being brought in. When I raised the issues with the staff, they didn't make things right, which was very disappointing as I'm a loyal customer who has spent over 10,000 baht here. They just told me they will clean things better in the future.
But that didn't resolve the bad experience I paid so much money for. It felt like they were more interested in taking my money until the issues were fixed for the next customer.
It feels wrong to pay so much to be a beta tester for future customers. Totonoi did not deliver on what they promised and did not seem to care about making things right. I really regret coming here and spending so much.
มีชุดพร้อม ผ่อนคลาย มีร้านอาหาร อยู่ได้ทั้งวันเลย (Translated by Google) There are complete sets, relax, and there is a restaurant. You can stay all day.
Pongtanat Mahankarat
★★★★★
Oct 25, 2025
Great and clean facilities, got evthing here : sauna, onsen, ice bath.
This is for their massage services only.
I got a 90min massage here. The masseuse was not detailed, lacked technique and clearly either didn't understand the word softer in Thai and English or didn't care
I've been going to massages for 10 years and this was one of the few where I left the massage with more aches than I entered with.
It's not hard to get good masseuses in Bangkok. It's also not hard to do a normal, passable quality massage. For some reason this establishment has failed at both.
More on the masseuse's technique - she consistently went too hard even after me telling her 6 or more times to go softer. She also was using her elbows a lot, which is fine if you know what you are doing but, no, this masseuse consistently hit my bones with full pressure which hurt, a lot.
She also didn't use enough balm and caused more than needed friction on my skin, and seemed to rush through the motions.
Also, she could have been more gentle with the towels and when rolling up the sleeves of the clothes when accessing my limbs.
Terrible experience.
